Jira Service Management

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Our priority is the safety of our passengers and staff as well as the overall ease of the journey. However, despite our best efforts, sometimes things do not go according to the plan. Should you have encountered some inconveniences during your trip with us, please let us know about your issue by choosing a subject from the list below.\nLT: Džiaugiamės, kad skrendate su mumis. Mums svarbiausia užtikrinti mūsų keleivių ir įgulos narių saugumą bei sklandžią kelionę. Tačiau nepaisant didžiausių pastangų, kartais ne viskas vyksta pagal planą. Jei kelionės metu susidūrėte su tam tikrais nepatogumais, praneškite mums apie savo problemą pasirinkdami iš žemiau pateikto sąrašo.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"19","name":"Bagažo vėlavimas","descriptionHtml":"","callToAction":"Bagažo vėlavimas","introHtml":"","icon":10481,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[4],"key":""},{"id":"23","name":"General inquiries","descriptionHtml":"","callToAction":"General inquiries","introHtml":"","icon":10550,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"22","name":"Pre-order services","descriptionHtml":"","callToAction":"Pre-order services","introHtml":"","icon":10550,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"5","name":"Delayed 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baggage","descriptionHtml":"","callToAction":"Late baggage","introHtml":"","icon":10481,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[1],"key":""},{"id":"11","name":"Lost baggage","descriptionHtml":"","callToAction":"Lost baggage","introHtml":"","icon":10481,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[1],"key":""},{"id":"12","name":"Other ","descriptionHtml":"","callToAction":"Other ","introHtml":"","icon":10487,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[1],"key":""},{"id":"7","name":"Rerouted flight","descriptionHtml":"","callToAction":"Rerouted flight","introHtml":"","icon":10530,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10530","groups":[1],"key":""},{"id":"16","name":"Atidėtas 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bagažas","introHtml":"","icon":10481,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[4],"key":""},{"id":"21","name":"Kita","descriptionHtml":"","callToAction":"Kita","introHtml":"","icon":10487,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10487","groups":[4],"key":""},{"id":"15","name":"Sugadintas bagažas","descriptionHtml":"Raštiškas reikalavimas dėl sugadinto bagažo turi būti pateiktas „Avion Express“ iškart po žalos pastebėjimo ir ne vėliau kaip per 7 dienas nuo bagažo gavimo","callToAction":"Sugadintas bagažas","introHtml":"","icon":10481,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[4],"key":""},{"id":"10","name":"Damaged baggage","descriptionHtml":"A written claim to Avion Express regarding the damaged baggage must be submitted immediately after the damage has been noticed and no later than 7 days after receipt of the baggage.","callToAction":"Damaged baggage","introHtml":"","icon":10481,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10481","groups":[1],"key":""},{"id":"3","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"Request received from your email support channel.","icon":10527,"iconUrl":"https://avionclaims.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"English"},{"id":4,"name":"Lietuviškai"}],"orderMapping":{"4":[16,14,17,19,15,20,18,21],"2":[6],"3":[6],"1":[5,6,7,9,10,11,8,12]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CLM","userLanguageHeader":"Venkite tarpininkų paslaugų","userLanguageMessageWiki":"Nuoširdžiai rekomenduojame keleiviams, turintiems teisę į kompensaciją, kreiptis tiesiogiai į Avion Express ir vengti tarpininkų, dažnai siekiančių pasinaudoti Jūsų asmeniniais duomenimis komerciniais tikslais, paslaugų. Įspėjame, jog bendradarbiaudami su tarpininkais rizikuojate prarasti reikšmingą dalį jums priklausančios kompensacijos. Norėdami gauti papildomos informacijos susisiekite su mumis el. paštu passengerservice@avionexpress.aero.\nProtect your data and money. Beware of \"claim chasers\" services.\nCustomers with valid compensation claims should prevent using claim chasers/scammers' services at all costs due to the risks of sharing their extremely personal data with third parties as they can use your data for their commercial interests. By using claim chasers services, you will lose a significant amount of compensation you are entitled to. For additional information, You may contact us at passengerservice@avionexpress.aero.","defaultLanguageHeader":"Venkite tarpininkų paslaugų","defaultLanguageMessage":"Nuoširdžiai rekomenduojame keleiviams, turintiems teisę į kompensaciją, kreiptis tiesiogiai į Avion Express ir vengti tarpininkų, dažnai siekiančių pasinaudoti Jūsų asmeniniais duomenimis komerciniais tikslais, paslaugų. Įspėjame, jog bendradarbiaudami su tarpininkais rizikuojate prarasti reikšmingą dalį jums priklausančios kompensacijos.\nNorėdami gauti papildomos informacijos susisiekite su mumis el. paštu passengerservice@avionexpress.aero.\n\n\nProtect your data and money. Beware of \"claim chasers\" services.\n\nCustomers with valid compensation claims should prevent using claim chasers/scammers' services at all costs due to the risks of sharing their extremely personal data with third parties as they can use your data for their commercial interests. By using claim chasers services, you will lose a significant amount of compensation you are entitled to. For additional information, You may contact us at passengerservice@avionexpress.aero.","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":false}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}